Innkeeper/Valet, the Mansion Hill Inn Part-time and Full-time positions available. Must have daytime availability.
Compensation: Starting Wage of 8.00 - 10.00/hour depending on experience and qualifications.
About the Mansion Hill Inn
For one hundred and fifty years, the Mansion has set the standard of luxury and unparalleled hospitality in Madison, and its new owner Trek Hospitality, LLC. is committed to that vision and is currently seeking Innkeepers consistent with this ideal.
Employees of the Mansion Hill Inn are responsible for the daily operations of the Inn and ensuring the highest quality experiences of its guests. They interact with guests on a daily level, anticipating and responding to their needs in various capacities. All employees should expect to provide the highest level of service to guests, while also attending to the duties necessary to maintain the day to day functions of the Inn.
Specific Innkeeper Duties
Taking telephone and electronic reservations
Perform check in and check out procedures as required
Anticipating and responding to guests’ needs or questions
Making dinner reservations, securing show tickets, and other concierge services
Assisting guests with their luggage to and from their rooms
Perform valet parking of guests’ vehicles
Provide room service to guests’ rooms
Troubleshoot guest problems
Take care of breakfast preparation and service
Assist with light laundry and cleaning duties
Uphold the high standards of the Mansion Hill Inn
Serve guests and bartend in the Inn’s bar
The model candidate will embody the Mansion Hill Inn’s dedication to excellence through outstanding customer service and highly developed interpersonal skills. They must be willing to dedicate themselves to maintaining the highest standards, which meet the criteria of AAA’s 4-Diamond award, and encourage others on the staff towards excellence. The following is a list of essential “hallmarks” that we look for when hiring prospective candidates for any and all positions at the Mansion Hill Inn:
Hallmarks of a Mansion Hill Inn Innkeeper
Exceptional Customer Service
Excellent Communication Skills
Committed to Continuous Improvement
Reliable Team Player
Maintains Fiscal Responsibility
Other Required Skills
Excellent written proficiency
Comfortable with Microsoft Word, and Excel
Comfortable with both Internet and Email
Prior hotel or other service industry experience preferred
All prospective candidates must be in possession of a current Driver’s License, valid in Wisconsin, until the end of 2011, a copy of which must be supplied upon requests. License. In order to comply with our liability insurance, all staff must have a clear driving record.
All successful applicants will be required to obtain their Liquor Serving License prior to commencement because part of their duties will be to serve our guests in the Inn’s bar area. This can take place after being hired but must be completed prior to beginning work.
Ready to apply?
If you are interested in the position, please e-mail the following items with the words “MHI Innkeeper Position” in the subject line to firstname.lastname@example.org
Two Professional References